Articles on Quality

A few interesting articles on quality. The first provides a helpful framework for implementing TQM from India. ruhr hospital qualtiy

The second tests the hypothesis that more experience in hospital procedures leads to better outcomes. The research examines German hospitals and provides compelling results.


The Operations Management Blog is launched!


We now have a place to share operations management insight, articles, and ideas. As you find items that are of interest to the class please post them on this blog. The site is also available as a venue to share insights or ask questions. I look forward to watching the content grow in the coming weeks. I plan to keep the site fresh in the months and perhaps years ahead so we will all have a great resources as we tackle operations management challenges.